If you have not seen it already, Google has updated their previous review format which closely features Zagat’s review system to a simpler and more straightforward review layout. The new format allows user to write the standard verbal review and then select from 4 categories: Poor-Fair, Good, Very Good, Excellent
You can see an example of the new reporting format below:
The Google business listings still provide the scoring guide of all the reviews in the summary section of the business page but a the individual reviews no longer show a score via a Zagat rating but one of the 4 categories that can be selected by the reviewer. The is a good first step to improve the review format and layout for Google+ Local pages.